Our Commitment
Our Commitment

Our Commitment

We endeavor to help people navigate through the challenges they encounter in workers' compensation. Not surprisingly, significant time and money costs are avoided by fostering effective communication among stakeholders. To that end, we amplify the ADR Process with facts to reveal the essence of disputes so that important decisions can be made without delay.

Dr. Richard A. Robyn, Jr., PhD

President & CEO of American Ombudsman Enterprises

“Don't let yesterday take up too much of today.”

- Will Rogers -

Workers' Compensation ADR Programs

Compared to litigation rates approaching 100% in State systems, our privatized Workers' Comp ADR Programs experience less than 3% litigation, resulting in significant savings in workers' compensation costs for injured workers and employers.


Ombudsman Services

As pure advocates of the ADR process, our renowned dispute resolution Ombudsman services help everyone move forward. We've been assisting injured workers, employers, insurers, medical providers, and other stakeholders resolve their differences since 1994.


ADR Program Administration

Workers' Compensation ADR Programs function as independent court systems, each with their own subject matter jurisdiction. We provide all the services necessary to carry out the day-to-day operations of any ADR Program court system.

28 Years
1st Marketshare Rank
97% Litigation Avoidance
66% Time Cost Savings
$Millions Money Cost Savings
Litigation: Not a Winning Strategy

Litigation: Not a Winning Strategy

A 2015 workers' compensation study by Martindale-Nolo Research® found that claims with injured workers who hired attorneys averaged 47% longer to resolve than claims without attorneys; a time cost to injured workers of nearly 6 months.

According to WCRI’s CompScope™ Benchmarks, 19th Edition, defense attorney and medical cost containment expenses (i.e., the employer’s litigation expenses) for California in 2015 averaged $10,000 per injury claim across all industries, which continued a significant upward trend since 2005.

Correspondingly, the 2018 State of the System by the California WCIRB reported that litigation expenses represented 21.6% of the total insurance cost in California’s workers’ compensation system. Defense attorney expenses were double that of injured worker attorney fees and “the $3.5 billion of [litigation] costs paid in 2017 exceeds the cost of paid indemnity benefits (after excluding [injured workers'] attorney fees which are typically reported in indemnity benefits).” Compared to 2016, attorney fees and expenses increased 4.8% in 2017 and seized a larger portion of total litigation expenses for California's workers' compensation claims.

In his message to the workers’ compensation community in April 2019, the President and CEO of the WCIRB, Bill Mudge, stated “[California's] costs for claims handling and [litigation] are the highest across all states’ workers’ compensation systems, are greater today than the annual cost of paid indemnity benefits to injured workers and, in total, are more than double the cost to provide a dollar of benefits compared with the median state workers’ compensation system in the United States.”


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