Joint Labor Management Committee

The UFCW 8-Golden State / Samuel Hale JLMC Workers' Compensation ADR Program is based on a collectively bargained agreement between the United Food and Commercial Workers International Union 8 Golden State and Samuel Hale, LLC.

Medical Care

Your workers' compensation alternative dispute resolution (ADR) program is designed to deliver high quality medical care and other workers' compensation benefits efficiently, along with a proven dispute resolution process for addressing issues that may arise. Ideally, the goal is that claims are resolved and problems are solved without resort to lengthy and costly litigation.

The UFCW / Samuel Hale JLMC is very concerned you obtain benefits which you are entitled and that you receive the quality medical care which will assist in returning you to your employment at the earliest possible time.

Prior to sustaining an injury, you may pre-designate your own doctor to treat you in case of a work injury. If you become unhappy with the medical treatment you are receiving, contact your insurance claim adjuster directly because you may be able to change from one treating doctor to another under certain circumstances (AOE, 2019, p. 7).

Attorney Participation

The Workers' Compensation Agreement (WCA) for the ADR Program establishes exclusive jurisdiction per California Labor Code § 3201.7.

Attorneys who are licensed and authorized to practice law in California are permitted to participate in the ombudsman, mediation, and arbitration stages of the WCA ADR Process of the ADR Program subject to the WCA and the ADR Rules adopted by the UFCW / Samuel Hale JLMC.

NOTE: An attorney for any party is not recognized as an "attorney-of-record" in the ADR Program until the attorney completes and files with the WCA ADR Court the WCA ADR Court's form of Notice Of Legal Representation And Attorney Fee Agreement (also known as the ADR NOR), which may be obtained online (AOE, 2016, p. 3; AOE, 2019, p. 6).

Office of the Ombudsman

Hopefully your workers’ compensation claim will go smoothly and you will be satisfied with the services you receive. However, if at any time you have an unresolved issue with the person at the workers' compensation insurance company handling your claim for benefits (i.e., the insurance claims adjuster), or if you do not feel comfortable with what is being done, or if you have a question about your ADR Program, simply contact the Office of the Ombudsman. The word "ombudsman" is Scandinavian in origin and generally means one who investigates complaints, reports findings, and helps to achieve fair settlements (AOE, 2020, para. 13).

References

American Ombudsman Enterprises. (2016). Collectively bargained labor-management workers' compensation agreement pursuant to the provisions of california labor code section 3201.7 including provisions for an alternative dispute resolution ("ADR") process. Anaheim, CA: Author.

American Ombudsman Enterprises. (2019). Rules of the UFCW / samuel hale JLMC workers' compensation alternative dispute resolution (ADR) program. Anaheim, CA: Author.

American Ombudsman Enterprises. (2020). Your collectively bargained workers' compensation alternative dispute resolution (ADR) program: UFCW / Samuel Hale JLMC Workers' Compensation ADR Program [Brochure]. Anaheim, CA: Author.